Terms of Service
Prep Solutions Limited (hereinafter referred to as the “Company”, “we”, “us”, “our” and “ourselves”) operates a website called RealSAPexams, web-address is https://www.SkillsMatrix.net/ including all the subsidiary pages (hereinafter referred to as the “Website”). The registered office of the Company is situated at the Room 2312, Langham Place Office Tower, 9 Argyle Street, Mongkok, Kowloon, Hong Kong.
Mentioned below are the legal agreements that are binding between the Company and you (hereinafter referred to as the “User”). You are requested to carefully read these Terms of Use because they are related to the way you use and interact with the Website, and/or with the information that is part of it and/or that is shared on our social media profiles and pages, and all the products and services that you can access through the Website. The mentioned Terms of Use govern all kinds of uses of the Website, whether as a registered customer or as a guest.
“Common Terms of Use” means the Terms of Use that have been laid out here.
“Particular Terms of Use” refers to those Particular Terms of Use that have been laid out to cover any service or product that you may buy through the Website, and those Terms of Use that take precedence over the Common Terms of Use to the possibility of any conflict between them.
Common Terms of Use
Website Usage
You accept and agree to the following Common Terms of Use, completely, in letter and spirit immediately by accessing the Website and any/all of its related subsidiary pages. You will also be informed about other special or additional Terms of Use before you make any purchases from or through this Website.
All information and material on the Website or social media pages is posted for informational reasons only and do not account for professional, legal or financial advice of any kind possible, hence it should not be relied upon in any circumstances as such. In cases where you require professional advice, you are hereby requested to contact and consult a party qualified in such affairs before taking action in the light of the information provided therein, or buying any products or services which may be available on or from this Website.
The Website provides users the permission to upload and download files from the Website without any restrictions. User also have the option to upload files on the Website for exchanging with each other. The Company doesn’t take the responsibility for the content of these exchanging files.
You also agree to fact that any comments that you post on the Website or on any of our social media pages will be visible to the public, and that we will have no responsibility or control over or liable for any use of the information that is done by any third party who views the comments that you may have posted.
Third-Party Websites and Services Links
The Website’s content can contains banners, links and buttons which redirect the User to other websites or third-party resources related to the user’s interest. It is not advised to use or buy any third-party services or products. These links are only there for additional information. Also, it should be noted that if any link makes its way to our Website, it most certainly does not mean that we endorse the source website.
You are to use the links provided at our Website on your own risk. Our Terms of Use are not applied on links to other websites or third-party resources. It is advised that you go through the Terms of Use of the respective link before making any move.
It is to be noted that the linked websites are out of our control and it is not our responsibility to check the content of these websites. If your privacy is compromised on any of these links that we do not accept any responsibility, nor are we responsible for any sort of transmission received from any of the provided links.
Changes and Updates to the Website
We are responsible for the reliability and the accuracy of the Website content and the information that is displayed on the Website. However, it is not guaranteed that the information that you see on the Website is always accurate and complete. We continuously update the Website’s content whenever we see fit so that the authenticity is not compromised. It should be noted that we do not make any undertakings of the nature of the information and content on the Website.
We can also make changes and adjustments to the current Terms of Use at any time. Your use of services and products will also be subject to change after the Terms of Use are altered. It is your duty as the user to check for changes in the Terms of Use every now and again or when you are purchasing a service or product from the Website.
We will make all necessary efforts to make sure that the Website is up to date at all times. In order to this we have the right to remove or change any part of the Website at any given time without a notice. If you accept our Terms of Use then we will not be liable to you if any part of the Website is changed or removed completely.
Exclusion of Liability to You from the Use of the Website
Any liability that you may bear during the use of the Website due to negligence or any reason whatsoever is excluded to the full extent as permitted by law.
There is no warranty or guarantee that the functionality of the Website will remain error free or uninterrupted.
The website is provided without any endorsements on an “AS AVAILABLE” and “AS IS” and there is no warranty of any kind.
Copyright and Trade Marks
The user is permitted to copy, print or view files and images from the Website for personal use, however the rights will remain with the Company.
Everything that you see on the Website including images, layouts, templates and texts all belong to the Company. Things provided by third-parties do not fall into this category.
All kinds of trademarks, company names and logos, all belong to the rightful owners.
Anything that does not belong to the company like design, graphics and more all belong to the owners.
If you purchase a service or product, then you can use it to the extent that you are permitted to. You are not allowed to sell anything that you find from the Website.
Force Majeure
If you order any product or service via our Website then we are not responsible for any delay or failure as long as the failure comes from outside our control. These circumstances include things like accidents, lock outs, fire or failure of communication. Should a Force Majeure event occur, we will try to fulfill are obligations if we are entitled to them.
If a Force Majeure event occurs then we promise to notify the user as soon as possible. If the Force Majeure goes on for more than 14 days then both the parties have the choice to cancel the agreement. If you have paid for a service in advance then you will get a full refund.
Creating Profile at the Website
The Website provides a step by step procedure for you to create an account and register it with us. After you have registered with us, it is your responsibility to keep your account secure and be aware of all the activities that are happening in it. You are not allowed to share details of your account with anyone else. Immediately inform the Company if you suspect your account has been breached.
In the event that your account has been breached, the Company shall not be accountable for any loss or damage to your data.
Data Protection and Privacy
We agree to make sure that none of your data is available to any third-party without your consent. Your privacy and protection is our top priority.
After the initial registration, you have the right to change or update any part of your personal information at any time on the Website.
For better security and confidentiality, read our detailed Privacy Policy to learn more about how to protect your personal information.
Miscellaneous
If there is any conflict between the Common Terms of Use and the Particular Terms of Use then it is to be noted that the Particular Terms of Use shall be considered and taken into account.
If in any case it is found that the Common Terms of Use are invalid or unlawful then that particular clause shall be removed. This removal shall not affect any of the other clauses.
Any person who is not a direct part of an agreement under the given Common Terms of Use shall not have the right to enforce any clause of the agreement.
Notices
Wherever the Common Terms of Use or Particular Terms of Use provide explicitly or implicitly for the service of notices, this clause is applied.
All notices of the kind will be sent to the business address and can be sent in various ways:
- Sent by E-mail;
- By air courier;
- May be personally delivered;
- By facsimile.
Any notice within our agreement with you should be written in English language, except when directed otherwise.
Notices shall be rendered given when they are received by the receiver.
Jurisdiction and Governing Law
If any difference or dispute arises, then the Hong Kong SAR courts shall have full Jurisdiction over them. The dispute can be in or out of connection with the use of the Website and any purchases made on it.
All your activities on the Website and the purchases that you make are to be governed in accordance with the laws of Hong Kong SAR.
Particular Terms of Use
All the payment transactions that are done through any of the subsidiary pages of the Website fall under these Particular Terms of Use. You must thoroughly read and completely agree to the Common Terms of Use, those which govern our agreements as to the use of the Website in Common, and the Particular Terms of Use together in full. If you agree to the Terms of Use then click agree during the checkout. In case you do not agree to any of the Terms of Use, then you are requested to click “cancel” and not use any of our services or products offered at this Website.
Description of Services and Products
Products and services refer to all digital learning materials offered at this Website (hereinafter referred to as the “Products”).
Under these Particular Terms of Use, we hereby grant you a non-transferable, non-exclusive rights to use and access the Products according to the Particular Terms of Use. Bear in mind, these rights can not be sold or transfer. We shall retain all title, interest and right in the Products, with the inclusion of all intellectual properties embodied therein. Additionally, all the materials including trade names, service marks and trademarks are exclusively our property. These Particular Terms of Use clearly lay out that you do not have any rights, implied or expressed, pertaining to the Products except for those that have been mentioned in the Particular Terms of Use. To the extent as laid out by applicable law, you may not permit any other person or entity, or of your own self lease, redistribute or sublicense any part of the Products; or remake, duplicate, reproduce, resell, trade or exploit for any commercial purpose, any part or use of or access to the Products; or decompile, modify, disassemble, translate, reverse engineer or make an effort to reveal or discover the Products’ source code or create other works from the the Products that are derivative in nature; retransmit, reproduce, store, copy, distribute, capture and burn to cd any copyrighted content that you receive or have access to when using the Products. You are held responsible for the liability and risk of such kinds of prohibited and forbidden uses of copyright material.
The Company makes continuous efforts to improvise on the current products and services to bring maximum benefit to users. Hence, you will be given access rights to receive the latest features and updates that are made to the Products as we, on our sole discretion, make available the features during the service period. To perform the Products optimization at times we may, (i) limit the availability of the Products, at any time without or with notice, for maintenance purposes, or (ii) Remove, add or modify the features of the Products. It is recommended that your frequently go through the Terms of Use in order to keep up with any changes we make to the Terms of Use. It will be considered that you have accepted any changes to the Terms of Use if you continue to use the Products even after updates had been made to the Terms of Use. Update notices will be posted on our Website and it will considered that it has been posted to you once it is uploaded on the Website.
Premium Membership
Premium Membership product (hereinafter referred to as the “Premium Membership”) means the access to all the Products at the Website offered separately during the Subscription Period. The Subscription Period (hereinafter referred to as the “Subscription Period”) will begin on the date when you buy the Premium Membership at teh Website.
Once the Subscription Period ends, your right to use the Premium Membership also expires. We also reserve the right to terminate or suspend your Premium Membership at any time, on our sole discretion, if we have to reason to believe that you violation or have actually violated the Terms of Use that are mentioned here. We may also take similar action if your usage of the Products disrupts other people’s rights or causes us to have legal liabilities.
Ordering
During the ordering process, you are given a range of choices to choose from. Before proceeding to any purchases, it is considered your responsibility to read and properly understand the choices given. It is highly recommended that you contact us beforehand if you have any questions pertaining to our products or services or any other aspect of your order.
We try our best to quickly answer your query however we cannot warrant or guarantee that this will always be the case. Hence, you are responsible in gathering further information, about the product or service, from us before you make the intention purchasing it.
We reserve the right to reject any orders if we want to without disclosing any particular reason. In accordance with these Terms of Use and our acceptance of your order, all the orders that are placed through the Website will be treated as an offer by you to buy the product or service that we deliver.
Price of Services and Goods
The prices are VAT inclusive, unless otherwise indicated. The prices of any service or goods that you might want to purchase are clearly mentioned under the option you select on our Website.
We are not liable for amending or withdrawing, refusing to process order or failing to do so for any of the products or services that we sell.
Before you confirm the order, the total price of your purchase will be shown to you.
We reserve the right to update, withdraw or amend any of the services and products that we offer, or change their prices at any time without prior explanation or notice. In the wake of a serious error, even though we make full effort to make sure prices are always correct, any such transaction shall be voided by us, and you will be entitled to a full refund.
Payments
Your credit card data is sent directly via payment service provider (acquiring bank) whenever you make payments through your credit card.
The Company takes all possible reasonable steps against of unauthorized access by third parties. This excludes, the possibility of such data becoming accessible to third parties while being transferred electronically. But it must be noted that it’s impossible to protect the data transferred electronically 100% sure. Please don’t forget about the possibility of such data can become known by unauthorised third parties and take care about that from your part as well.
Recurring Payments (Subscription)
If you select the Premium Membership product, not one-time purchase then you accept that we have the right to create a subscription service. The day you sign up for the Premium Membership is the day you will charged for it and the Subscription Period will be of one (1) month, one (1) year or any other time period depending on the plan that you opt for. Based on the service plan, automatic payments recur in a subscription plan.
Automatic charges (recurring payment subscriptions) can be cancelled by you at any time by clicking on the cancellation link that this present at the relevant page of your personal profile dashboard at the Website. The account will then only remain active till the time period remaining as per your billing cycle.
Delivery Period and Terms of Delivery
You will receive an email which will guide you to all the required information about the download and usage of the Products after you make the purchase. The email will be sent to the email address that you used to register at the Website. In normal cases, you will be given immediate access to the purchased Products. Once your complete the purchase, you will receive access to a relevant Website’s page with a download link for the purchased Products, or you will be given an access code to activate the product or service, or you will be facilitated in some other way to use the Producta. Product delivery may get delayed for up to twelve hours in cases where the credit card is flagged or requires manual verification.
If you choose the Premium Membership product when buying, so in accordance with the selected subscription type, each Premium Membership subscription will be kept active for a certain period of time – your Subscription Period. You can cancel your subscription at any time. However, if you do not this, then the subscription will remain autoatically-recurring, i.e. your credit card will be billed each Subscription Period automatically. One-time purchases do not fall in this bracket and remain active as per their time period depending on the product type selected.
Please contact us directly in case where you need to request a refund, or cancel order, or for withdrawal or for exchange or return of the purchased Products, or for any other questions or queries.
