C_C4H51_2405 – Implementation Consultant – SAP Service Cloud Certification dumps
- Level: Associate
- Exam: 80 questions
- Delivery Methods:SAP Certification for Exam Preparation (PDF Format)
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C_C4H51_2405 – Implementation Consultant – SAP Service Cloud Certification dumps
Exam Details:
- Level: Associate
- Exam: 80 questions
- Delivery Methods:SAP Certification for Exam Preparation (PDF Format)
Description
C_C4H51_2405 – Implementation Consultant – SAP Service Cloud Certification dumps verifies that you possess the core skills and proven skills in SAP Service Cloud project implementation and proves that you have the core understanding required of an application consultant and are able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Topic Areas included in C_C4H51_2405 – Implementation Consultant – SAP Service Cloud Certification dumps
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.
Communication Channel and Knowledge Base 11% – 20%
Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
Service Objects 11% – 20%
Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
User Management 11% – 20%
Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Identify how to use personalization and extensibility, including mashups and custom business objects.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Customer Support Services 11% – 20%
Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. Explain Contracts & Case Management in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
Service Business Process 11% – 20%
Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
- C4H510 (SAP CLOUD FOR CUSTOMER 2311)
Reporting <= 10%
Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Basic Setup Settings <= 10%
Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Data Management <= 10%
Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
- C4H440 (SAP CLOUD FOR CUSTOMER 2311)
Managing Clean Core <= 10%
Evaluate and apply clean core principles to ERP so that they can maximize business process agility, reduce adaptation efforts, and accelerate innovation.
- Managing Clean Core
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