Products and Services

If you have any questions about SkillsMatrix.net or any professional issues, here are some Frequently Asked Questions from our customers. Check if you questions were asked before, if you cannot find your question, just feel free to contact us at support@SkillsMatrix.net.
Please be patient, we will give you satisfactory answers in 24 hours.

What kinds of study materials SkillsMatrix.net provides?

• Questions and Answers: a PDF format materials that could be downloaded and run on your own computers.
• Free Demos: SkillsMatrix.net has free demos for almost all of our products and all the questions in demos are from the full version of the exams. So you can try our demos before buying.

What kind of file formats do you use?

• PDF Questions & Answers Files represent industry standard file format .pdf. You can easily download PDF files readers either at adobe.com or foxit-reader.com (both applications are free) or choose any other application at your option.
• Testing Engine is a downloadable Windows application, which utilizes the Java Runtime Environment (JRE). (Internet connection will be needed for installation and updates. Also you need to install the JRE if it has not been already installed on your PC.) Upon downloading, exam files are compressed and archived in .zip files. You can easily download the third party unzipping tool at winzip.com (the applications is free) or use any other application you want.

Q3: Can I pass the exam with Q&As only?

• Of course! All the question and answers are compiled by experienced experts after in-depth study of Dumps and thousands of practice tests. If you understand the knowledge points provided in our Question & Answers, you can pass the exam.

Version & Updates

 

Q1: What the latest version in SkillsMatrix.net?

All the Products are fully updated. Our Product Manager keeps an eye for Exam updates by Vendors. You can get the latest version from user center (Product downloaded from user center is always the latest.)

Q2: How often do you update your study materials?

We update in accord with the vendors if they change the question, our professional team will update our question and answer in a week.

Q3: Do I have to pay for the updated information?

Free update is available within 150 days after your purchase. If you want updated questions after 150 days, please contact our sale team and you will get 30% discounts for renewal. NOTE: No free exchange if the exam be expired in 150 days.

Q4: The number of Questions is less than before, why?

Believe us, we trust quality not quantity. And the numbers become less may because the recent update.

Downloading Products

 

Q1: I have bought the products but where to download it?

Please login in your account and you can download the product from “My Downloadable Product”. Products can be accessed instantly after the confirmation of payment is received.

Login failed & Trouble Shooting

 

Q1. If I can’t login the user center or I forget may password, what should I do?

A: Make sure you are filling the correct username and password, you can apply for getting password though email; if still can’t work, please go to our live support, then we will reset your new password.

Q2: After login, I can’t login my user center, but taken back to the homepage.

A: sometimes the problem would be your internet browser. You can change the internet settings and restart your computer, or you can try to change the internet browser such as FireFox. If the problem persists, please feel free to contact us.

Q3. How do I open the product file?

A: Always the products are zipped for efficient transmission. You can decompress the product files using WinZip or winRAR. Just double click the zip files.

Purchase Questions

 

Payment Options

Q1. How do I pay for the order?

A: There are currently many ways to pay, most customers use online payment with credit card. We accept Paypal and most popular credit cards and debit cards including VISA, Mastercard, American Express, Maestro, Solo, JCB, and CarteBleue. Or you can use the http://www.paypal.com and register an account on that website.

Q2. Do you share your customer information database with any third parties?

A: At SkillsMatrix we respect every client’s right to privacy. Our system is fully secured and no one can access your information. So we will never share the clients’ information with any third-party. You will receive the e-mails only from us. And if you want to be removed from our e-mail list just inform us.

Q3. How can ensure my credit card information secure at your site?

A: We are sure that the security of our customers’ confidential information is absolutely the most important thing of us. We use the most trusted third part vendor as our card processor, all the information are guaranteed by Credit Card Professor Global Collect, Moneybookers and Paypal. They assure secure money transferring online. We couldn’t see and store any of your credit information.

Q4. How do I pay for it when I always get “unauthorized” message?

A: First you should make sure that the information you filled are correct, and clear all the cookies, close the firewall. You can select to pay via other methods. If it’s rejected from the bank, you will reach alternative page for payment. Then you can make another option. If all of these don’t work, please come to the Live Chat Support or contact us onsupport@SkillsMatrix.net.

Q5. Why my payment is different from the bill?

A: SkillsMatrix.net is US dollar based currency system, if your currency paid by others such as Pound, Euro or any other, they will be conversed to US dollar, so there may be different of your bill. Also we set the real-time currency exchange rate as the standard. So the payment bill will different as your bank performs exchange settlement to US dollars.

Q6. Do you have any discounts?

A: There’re always some special discounts for popular exams, you can check regularly of our site.

Q7. How are the goods delivered?

A: All purchases are downloaded from the internet or by e-mail. You will have access to your purchases immediately after we receive your money. If not, please contact us. Common Problem and Solution

Guarantee

 

Q1. How can I ask for a refund if I fail the exam?

A: If you fail the first attempt of exam, you can claim refund for your purchased products. Please send us your original fail report in PDF format and the refund form with proposed solution. Our accounting department will make necessary solution after receive your email. All the details about guarantee policy please check our Guarantee.