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Telephone Communication Series
In this Telephone Communication Series, Customer Service Representatives will learn the six factors of professionalism, as well as a step-by-step collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success,
Telephone Collections, The Business of Listening, The Power of Telephone Courtesy, and The Rewards of Telephone Courtesy.
- Improve your reputation with a highly skilled staff.
- Improve your collection rate and increase your bottom line.
- Extract important details from every message and interaction.