» » Personal Productivity

Telephone Communication Series

In this Telephone Communication Series, Customer Service Representatives will learn the six factors of professionalism, as well as a step-by-step collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success, 

Telephone Collections, The Business of Listening, The Power of Telephone Courtesy, and The Rewards of Telephone Courtesy. 

  • Improve your reputation with a highly skilled staff. 
  • Improve your collection rate and increase your bottom line. 
  • Extract important details from every message and interaction.